The reason for the involvement of complex steps in the property valuation process is that the whole process of Melbourne Property Valuers is related with legal steps and these legal steps are complex to perform. Lettings activity is monitored against these plans and reported to each regional committee and L&Q’s Governing Board. In 2000/01 the annual supply of lettings was estimated at 1,984 with 64.8% of the total planned for local authority nominations and 17.7% planned for transfers.
The qualification of the valuer is very important because when he will get education regarding the legal steps performing then only he will become expert in doing the full property valuation process. Responsibility for the applications, void management and lettings process is shared between staff in the region or area. Customer Services staff are responsible for identifying prospective tenants and securing lettings, while Property Services staff are responsible for initial void inspections and ensuring that any necessary repairs are done before re-letting.
The effective and important step that is conducted for doing the whole process lies in getting the best efforts to overcome loses and faces the only profit steps for the successful property valuation process. Tenants wishing to move complete an application form and have their circumstances verified by an officer before their details are added to the transfer list. Tenants also have the opportunity to move by exchanging with another tenant.
Staff can assist this process through suggesting ‘matches’ themselves and/or helping tenants access a national database of tenants interested in exchange. The NTR is currently piloting a ‘choice-based’ transfer scheme as part of the Trust’s ‘Making Customers Count’ service improvement programme. This pilot itself grew out of L&Q’s participation in ‘Easing the Transfer Jam’, a Best Value pilot project with other RSLs.